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- Recruiter :
- Spencer Rose
- Salary :
- Excellent
- Location :
- Hampshire
- Description :
- My client, a global leading financial institution, is currently seeking Head of Technical Support / Senior Support
Manager to run a new combines team. This will include managing 8 direct reports who are responsible for running over 80
support engineers.
The Head of Technical Support / Senior Support Manager will ... the technical support model to meet short, medium and long term plans.
The position will also require ... production support environment and experience of managing
large complex multi -functional support teams. In ... report directly into the organisations senior management executive team.
It will be highly advantageous
- Posted on :
- 15/03/2010
- Recruiter :
- Tindall Resourcing
- Salary :
- £35,000 to £45,000 per year (GBP 35 - 45K +Benefits)
- Location :
- Reading, Berkshire
- Description :
- Spanish language it is a definite advantage.
The Application Support Specialist, Technical Support ... An exciting opportunity for an experienced Software Application Support Specialist or Technical Support Specialist to
join a global software house delivering software and systems for the Healthcare sector.
The successful Application Support Specialist / Technical Support Specialist must have over 5 years commercial Software
Application Support experience to 2nd level support or above and be expert in troubleshooting complex technical problems
across Applications, Platforms (Windows and/or Unix, Linux), Networking
- Posted on :
- 19/03/2010
- Recruiter :
- EBHR Ltd
- Salary :
- £25,000 per year
- Location :
- Chelmsford, Essex
- Description :
- Technical Support - Reconciliations Systems- Frontier, Cashfac
Leading financial services company has an opening for a Reconciliations Technical Support professional. Reporting to the
Reconciliation Support manager, you will be responsible for delivering a high quality service, to both internal and
external customers. The Reconciliation Support team has responsibility for ensuring that all systems used ...
with third party providers to support Cash and Asset Reconciliation Managers; identification of technical ... : maintenance of all bespoke Microsoft Excel and Access tools used to support reconciliation
and client money
- Posted on :
- 10/03/2010
- Recruiter :
- D M S Computer Recruitment
- Salary :
- £25,000 to £30,000 per year (£25-30k pa)
- Location :
- Huntingdon, Cambridgeshire
- Description :
- providing lunchtime,
holiday and sickness absence cover to other Technical Support desk colleagues.
Help to build stronger technical skills within the team by sharing knowledge and skills - both practically and by
maintaining the technical knowledge database.
Work with the team to ensure that call times are recorded ... The Support Engineer will:
Increase the amount of positive customer feedback by acting as a point of escalation for complex issues on the Technical
Support desk and resolving 2nd and 3rd line ... the Technical Support desk team by keeping customers informed at all times and
closing calls upon resolution of
- Posted on :
- 15/03/2010
- Recruiter :
- Hensler Associates Limited
- Salary :
- £38,000 to £42,000 per year
- Location :
- High wycombe, Buckinghamshire
- Description :
- As a TAC Engineer your main responsibilities will be to provide technical support for Cisco, Nortel ... customer needs in line with contractual SLA's
Providing technical support to Partners and/or Customers for leading vendors technologies, products, and/or solutions
Provide 3rd line technical support to UK wide ... -to-date with new technology products in order to provide support as soon as they are launched to the market
Provide on-site consultancy and project services to our customers when required
Technical Skills ... and regular updates are delivered to
the end user for the during of the incident
Strong knowledge of IT
- Posted on :
- 16/03/2010
- Recruiter :
- ETS Technical Selection
- Salary :
- £20,000 to £22,000 per year (Bonus and Benefits)
- Location :
- Stroud
- Description :
- Technical Support Engineer / Linux - Gloucestershire
Basic salary £20-22k + Bonus + Benefits
A new vacancy for a Technical Support Engineer with technology company specializing in state-of-the-art digital display systems. The main purpose of the role will be to provide first-level technical support ... and management of the company’s support ticketing system. Candidates should be confident and outgoing individuals with strong communication skills and technical experience in the following areas: -
- Good basic ...
The successful candidate will be joining a small team of IT specialists in a stimulating (and fun) working
- Posted on :
- 12/03/2010
- Recruiter :
- Prospero Integrated
- Salary :
- £26,000 to £35,000 per year
- Location :
- London
- Description :
- installations.
To resolve Tandberg faults
To provide technical support to customers by means of telephone, remote access and site visits.
To carry out software upgrades
To give technical support to Sales Team and internal staff.
To escalate any technical issue with equipment.
To provide site reports and solutions ... .
* Knowledge of ISDN/H323.
* Experience in providing technical support to customers and staff.
* Good customer ...
To install and maintain all Tandberg video conferencing endpoints and infrastructure.
To broaden technical ... , but the company and its customers are growing UK wide and internationally
rapidly. The ideal candidate will have a
- Posted on :
- 04/03/2010
- Recruiter :
- XIST4 Recruitment
- Salary :
- £18,000 to £25,000 per year (£18-25,000)
- Location :
- Clevedon
- Description :
- Graduate Entry Level Application Support, Windows XP, Vista, Lotus Notes or MS Exchange, £18-25k, Clevedon, Somerset.
Our client is an IT Consultancy responsible for authoring, supporting and distributing ... interesting, challenging and definitely varied. You responsibilities include: technical support,
application support, customer and user support, requirements analysis and requirements management, documentation,
training customers, resellers and users, acting as a technical resource and pre-sales support activities.
Essential is the following:
- Recent computer graduate.
- Must be willing to work in a technical support
- Posted on :
- 17/03/2010
- Recruiter :
- Connections Recruitment Ltd
- Salary :
- £25,000 to £35,000 per year (bonus + benefits)
- Location :
- Surrey
- Description :
- Spanish Network Support Engineer, Surrey, £25-35K - TCP/IP, Support, Linux, Spanish
Are you looking for your next challenge within networking? Can you provide high level technical support ... experience in a technical / application / network support role
- Strong, hands on networking skills
- Command ... .)
- Outstanding communications skills
- Experience of documenting technical support issues
- Fluency in additional ... network support engineers to give high level support to our wide range of clients. You will have a proven network support experience coupled with an intermediate level of either UNIX or Linux knowledge. Excellent
- Posted on :
- 18/03/2010
- Recruiter :
- XIST4 Recruitment
- Salary :
- £25,000 to £35,000 per year (£25-30,000)
- Location :
- Clevedon
- Description :
- Support Analyst, Lotus Notes or MS Exchange, £25-30, 000, Clevedon, Somerset.
Our client is an IT Consultancy responsible for authoring, supporting and distributing e-mail management software
products.
The successful individual must be customer focused, process driven and have good support experience of any of ... , challenging and definitely varied. You responsibilities include: technical support,
customer and user support ... , acting as a technical resource and pre-sales support activities.
Essential is the following:
- Good experience supporting Lotus Notes or MS Exchange applications
- Good technical and customer support
- Posted on :
- 19/03/2010
- Recruiter :
- The Myers Group
- Salary :
- £1,800 to £2,000 per year (+ bonus, shift allowance and benefits)
- Location :
- Farnborough, Hampshire
- Description :
- are seeking a Support
Engineer.
As the Support Engineer you will join the friendly fun and supportive Support Department. The main focus of this role is
to provide telephone and email support to their customers ... support between 8pm and 10:30pm for a very small number of high profile
customers...............but you ... procedures and processes to
ensure the smooth and effective running of the support area. Excellent customer service skills are essential.
The candidate will have a background in computing/support and at least 18mths experience in a similar type of technical
role.
- Posted on :
- 15/03/2010
- Recruiter :
- Reflex Computer Recruitment Limited
- Salary :
- None specified
- Location :
- Derby
- Description :
- First Line Support / Service Desk Assistant / Help Desk Support. Do you have First Line / 1st Line Support / IT Support / Helpdesk / Service Desk experience? If you have previous experience on a service desk as well as administration experience then this could be a good position for you. Duties to include dealing with customer over the phone, logging fault calls, despatching of engineers, updating call system and customers, adding contracts to systems and general administrations tasks as required. My client is a global company and there will be a small amount of out of hours rota on completion of training.
- Posted on :
- 17/03/2010
- Recruiter :
- WHD Consulting ltd
- Salary :
- £30,000 to £35,000 per year
- Location :
- London
- Description :
- supporting an extremely complex and ever changing
IT environment of c500 corporate and development servers with a global user base of 1500+ users. The team is responsible
for:
* Support and maintenance of ... actionable intelligence. They use this
capability to help government and commercial clients reveal ... network devices.
* Support for Microsoft Windows Server 2003, Active Directory, Exchange 2003, SQL Server 2000/2005, Citrix and many other
server based applications.
* Ensuring that the various IT platforms ... documentation.
* Processing incidents & problems escalated from the Helpdesk within clearly defined processes
- Posted on :
- 17/03/2010
- Recruiter :
- MDA Resources
- Salary :
- £34,000 per year (Euros)
- Location :
- Spain
- Description :
- Job Overview
This position is responsible for providing substantial front-end technical support ... problems and provides technical assistance to
less-experienced support personnel to deliver quality and customer satisfaction.
Key Responsibilities
Take ownership of complex technical customer issues and provide enhanced support for a product or product line.
Troubleshooting and being able to make ... for the supported products or product line.
Work Experience
Typically 3 to 5 years of technical support experience ... by encouraging the use of self-support tools provided by explaining and demonstrating functionality and
benefits
- Posted on :
- 11/03/2010
- Recruiter :
- Steria Recruitment
- Salary :
- None specified
- Location :
- Bedfordshire
- Description :
- An IT Services Provider requires a Technical Support Desk Specialist. You will be based in Bedfordshire, and this will be a long term contract. Technical Support Desk Specialist with extensive experience in 1st, 2nd and 3rd line Support Roles. You should have experience with implementing the day ... and software implementations. Functional Testing of new applications. Writing Technical Process documentation. Support Hardware Infrastructure and operating system on all live systems through IM Process. Restoring ... with support and client relations. Testing and Support. General Problem and Incident Management concepts
- Posted on :
- 17/03/2010
- Recruiter :
- The People Network
- Salary :
- £20,000 to £40,000 per year
- Location :
- Slough
- Description :
- Service Delivery function consisting of Service Desk, Non-Technical Support and Quality Assurance ... /QA support analyst to provide non-technical support to a tour operator customer base. Candidates, then, must ... Application Support Analyst, Tour Operator knowledge, Slough, £20k-£40k pa, depending on ... support analyst who is articulate and patient and who will be committed to providing customers with a first rate service.
Duties to include:
* Supporting third party products (e.g. Fax Systems), Software ... meets the standards laid down under the QMS.
* Ensuring that supported systems and procedures
- Posted on :
- 17/03/2010
- Recruiter :
- Paul Mason Consulting
- Salary :
- £40,000 per year (£40,000 plus benefits)
- Location :
- London
- Description :
- AUSTIN REED - IT DEVELOPMENT MANAGER
Location: London OR Thirsk Support Centre (including ... and business requirements
* Provide support to the Head of IT in the delivery of IT development services ... and data interfaces
* Utilise the IT Helpdesk facility to address the root cause of problems and identify and implement resolutions, in line
with ITIL methodology
* Manage and support the IT team on a daily basis ... . To develop
and maintain IT operational KPI's, report and communicate across a variety of business units and manage a team of people
responsible for the provision of internal and external data and Group IT services
- Posted on :
- 15/03/2010
- Recruiter :
- Online Resourcing
- Salary :
- Attractive salary and benefits package
- Location :
- Nottinghamshire
- Description :
- .
In this key role, reporting to the Support Manager, you will provide first line helpdesk support to external customers,
assisting them with software problems via phone, email and web based support software ... to apply for the
Customer Services Representative / IT Applications Support Technician vacancy, please ... Accounting Software
Our client is a market leading, profitable and rapidly expanding software solutions company, providing a wide range of
people related applications and services. They are currently looking to recruit a Customer Services Representative /
Applications Support Technician within
- Posted on :
- 15/03/2010
- Recruiter :
- TTR UK Ltd
- Salary :
- £30,000 to £35,000 per year (car allow + O/T + pkg)
- Location :
- Bedfordshire
- Description :
- Cisco CCVP Customer Support Engineer
Field Engineer and Technical Support on Cisco product range (2 ... with providing the highest levels of Customer Support both in the field and within the Technical Assistance Centre, they now seek an additional Cisco CCVP Customer Support Engineer (Voice/Data/Network/IT Engineer (office and Field role).
This busy and varied Field and Technical Support role will include ... the better!
A solid, technical and hands-on understanding of IT and Data Networking is also required and a ... and with a growing sales t/o of c£11-12 million+.
They are a supplier of advanced Telecoms, Data, IT
- Posted on :
- 19/03/2010
- Recruiter :
- RDK Consulting
- Salary :
- £25,000 to £29,000 per year (+ benefits)
- Location :
- Slough, Berkshire
- Description :
- .
The Requirements
The Customer Support Engineer provides video conferencing technical support to customers ... the provisioning of call set up and call
launching (connecting) processes. In addition, technical support provides diagnosis, isolation and resolution of
technical problems throughout the video conferencing call ... a search for a Support Engineer to provide video conferencing support to customers. This is a
great ...
* Previous experience in a 24/7 Customer Support work environment
* BA or BS college degree preferred
- Posted on :
- 18/03/2010
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